Terms and Conditions

Refund Policy

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.

Mantsho reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Return Policy

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. Please email [email protected] or [email protected] to request a refund and we will assign you a tracking number.

Mail your returned item to:
Mantsho
Victoria Yards
14A Viljoen Str
Johannesburg
2094

Include in your package the return slip stating the reason for your return.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Client Care Administrator, email: [email protected] or [email protected]

Shipping Policy (Mantsho Lifestyle Items Only)
Please note that Mantsho Lifestyle offers two arrangements for a client to receive their furniture/home decor item(s) after a purchase has been made. View shipping policy here:

Pick-up Pick-up allows the client to collect their Mantsho Lifestyle item(s) from the Mantsho store after a purchase has been made. The purchased item(s) needs to be collected within a space of three days of purchase. If failed a storage fee of R200 per day will be charged after the three-day period.

Delivery
Mantsho Lifestyle solely makes deliveries to neighbouring places within Gauteng and not beyond the province. Mantsho Lifestyle will arrange a third party driver to the client’s given delivery address. Mantsho Lifestyle will take full responsibility of shipment, should anything break we will refund or restore item(s).

Delivery Beyond Gauteng
Clients who wish to purchase Item(s) and have them shipped beyond Gauteng need to arrange their own driver. Once a shipment has been arranged and released from the store, Mantsho Lifestyle will not be held responsible for any damages.