Refunds and Returns Policy

Refund

Policy

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.

Mantsho reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Return

Policy

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. Please email [email protected] or [email protected] to request a refund and we will assign you a tracking number.


Mail your returned item to:
Mantsho
27 Boxes Centre
75 Fourth Avenue
Melville
2006

Include in your package the return slip stating the reason for your return.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Client Care Administrator, email: [email protected] or [email protected]